Refund policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With tags and in its original packaging
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Accompanied by the receipt or proof of purchase
To begin a return, please email us at support@getwestoro.com
Note: Returns sent without prior approval will not be accepted. Customers are responsible for return shipping costs.
Questions? Reach out anytime at support@getwestoro.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges
Need a different item? The quickest way is to return your item and place a new order once your return is approved.
European Union Customers
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt—no questions asked.
Items must be:
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In original condition
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Unworn or unused
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With tags and original packaging
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Accompanied by the receipt or proof of purchase
Refunds
Once we’ve received and inspected your return, we’ll let you know if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card provider to process and post the refund.
If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at support@getwestoro.com.